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HAPS ("we", "us", "the clinic") respects the privacy of every patient and visitor to this website. This policy explains what information we collect, how we use it, and how it is protected.
Information We Collect: When you book an appointment or contact us, we may collect your name, age, gender, phone/WhatsApp number, symptoms or reason for visit, and appointment preferences. If you proceed with a voice, video or in-clinic consultation, the treating doctor may also record part/full consultation, relevant medical history and clinical notes as part of your patient record.
How We Use Your Information: Your information is used solely to confirm and manage your appointment, communicate with you via WhatsApp/phone/SMS/email, provide clinical care, and maintain accurate medical records as required by good medical practice. We do not sell or rent patient information to third parties.
WhatsApp & Communication: By submitting the booking form or messaging our official WhatsApp number (+92 300 1171841), you consent to receiving appointment confirmations, reminders, and clinic-related communication on that number.
Data Security: We use reasonable administrative and technical safeguards to protect your information from unauthorized access, alteration, or disclosure. Access to patient records is restricted to authorized clinical and administrative staff only.
Cookies: This website may use basic cookies to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings at any time.
Service Providers: To run bookings, payments and messaging, we use trusted service providers (WhatsApp messaging, online payment processing, secure cloud hosting and AI technology for our WhatsApp and voice assistant). They receive only the information needed for their task. Card and bank details are handled by the payment provider and are never seen or stored by HAPS.
AI Assistant: Replies on our WhatsApp number and the voice assistant on this website are provided by an AI assistant, not a doctor. It helps with general questions and bookings but does not diagnose or prescribe.
Third-Party Sharing: Apart from the service providers above, we do not share personal or medical information with third parties except where required by law, requested by the patient, or necessary to coordinate care (e.g., referrals, lab tests).
Your Rights: You may request access to, correction of, or deletion of your personal information by contacting us via WhatsApp at +92 300 1171841. This WhatsApp is system managed.
Changes to This Policy: We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Not a Substitute for In-Person Medical Advice: The content on this website — including articles, symptom information, and the AI voice agent — is provided for consultation scheduling, general awareness and educational purposes only. It is not intended to be, and should not be treated as, a substitute for professional medical diagnosis, advice, or treatment from a qualified physician.
Emergency Situations: This website and its booking, WhatsApp, or AI voice agent features are not monitored for emergencies. If you or someone else is experiencing chest pain, difficulty breathing, or any other medical emergency, call 1122 (Pakistan emergency service) or go to your nearest emergency room immediately. Do not wait for a response from this website or WhatsApp.
No Doctor-Patient Relationship: Browsing this website, submitting a booking form, or messaging our WhatsApp number does not, by itself, establish a doctor-patient relationship. This relationship is established only once a consultation is formally conducted by a PMC-registered physician at HAPS.
AI Voice Agent & Automated Messaging: AI voice agent and automated WhatsApp replies assist with booking, triage questions, and general information only and do not provide diagnosis or treatment which are addressed through consultation with a physician.
Governing Law: This disclaimer and your use of this website are governed by the laws of Pakistan, and any dispute shall be subject to the exclusive jurisdiction of the courts in Lahore.
Payment & Confirmation: Appointments booked online (In-Clinic, Video or Voice consultation) are confirmed only after the consultation fee is paid. An unpaid reservation is held for 30 minutes and then released automatically; no charge applies to released reservations.
Cancellation by HAPS: If the clinic or the doctor cancels or reschedules your appointment, you may choose a full (100%) refund or a free reschedule to another available slot.
Cancellation by the Patient — 24 Hours or More in Advance: If you cancel at least 24 hours before your appointment time, you will receive a full refund of the consultation fee, less any payment-gateway or bank charges.
Cancellation by the Patient — Less Than 24 Hours in Advance: Cancellations made less than 24 hours before the appointment are not refundable. You may, however, reschedule your appointment once, free of charge, subject to availability.
No-Show: If you do not attend an In-Clinic appointment, or do not join a scheduled Video or Voice consultation within the joining window, the appointment is treated as a no-show and no refund is provided.
Technical Issues: If a Video or Voice consultation cannot take place because of a technical problem on the clinic's side, you will be offered a free reschedule. Problems with your own device or internet connection are not covered, but please contact us and we will do our best to help.
How to Cancel or Reschedule: Send us a WhatsApp message at +92 300 1171841 with your name, appointment date and time. The time of your message is used to determine eligibility.
Refund Processing: Approved refunds are processed within 7 working days to the original payment method (card, JazzCash, Easypaisa or bank account). Depending on your bank or wallet provider, the amount may take a few additional days to appear.
Governing Law: This policy is governed by the laws of Pakistan, and any dispute shall be subject to the exclusive jurisdiction of the courts in Lahore.